Privacy Policy

Data controller

The data controller is Le Pays Imaginaire SARL, located at 46 rue de l’usine, L-4490 Belvaux, Luxembourg.

For any question relating to personal data, you can contact us at: direction@lepaysimaginaire.lu.

Data collected

When you use the contact form, we may collect the following information:

• last name and first name of the parent or legal representative;
• phone number and email address;
• subject and content of the message;
• child's first name, date of birth or expected due date;
• desired start date;
• technical data required for form security, in particular via reCAPTCHA.

We ask you not to send sensitive medical data or strictly confidential information through the contact form.

Purposes of processing

The data collected is used to:

• respond to your contact requests;
• process a pre-registration or information request;
• contact families interested in our nurseries or our day care centre;
• protect the form against abuse, spam and automated use;
• handle administrative management linked to a request submitted voluntarily.

Legal basis

Depending on the nature of your request, processing may be based on the performance of pre-contractual measures, your consent when you voluntarily submit information, or the legitimate interest of Le Pays Imaginaire in responding to requests and securing its website.

Data recipients

The data is intended for authorised persons within Le Pays Imaginaire. It may also be processed by technical service providers strictly necessary for the operation of the website, hosting, email sending or anti-spam protection.

The form may use Google reCAPTCHA to limit automated submissions. This service may involve the processing of technical data by Google, according to its own terms.

Retention period

Data sent through the form is kept for the time necessary to process your request, then archived or deleted depending on the nature of the exchange.

As an indication, an unanswered contact request may be kept for up to 12 months. Data linked to an actual enrolment may be kept for longer in order to comply with our administrative, contractual or legal obligations.

Cookies and security

The site uses cookies or similar technologies required for the security of the form, in particular when reCAPTCHA is accepted. You can manage your preferences using the “Cookie settings” link in the footer.

Your rights

In accordance with the GDPR, you may request access to your data, rectification, erasure, restriction of processing, or object to certain processing operations. Where processing is based on your consent, you may withdraw it at any time.

To exercise your rights, contact us at direction@lepaysimaginaire.lu. Proof of identity may be requested if necessary.

Complaint to the supervisory authority

If you believe that your rights are not being respected, you may lodge a complaint with the Commission nationale pour la protection des données (CNPD) in Luxembourg: cnpd.public.lu.